Provider Relations

For all inquiries, contact Provider Services at 1-800-294-3557 as your first point of contact. The Provider Relations team is available to assist with escalated concerns, policy and procedure clarification, training for new and existing providers, and Provider Outreach and Engagement activities. When contacting your Provider Relations Representative, please provide the following:

  • Related call reference number assigned by Provider Services
  • Provider’s Name, Tax ID (TIN), NPI
  • Summary of Issue
  • Claim numbers (if applicable)

Arkansas Health & Wellness Provider Relations Associate Territories

Thumbnail and names 

Provider Relations Territory Map


  • Phone: (501) 539-8142
  • Email: Randal.E.EBailey@CENTENE.COM
  • Service counties: Clay, Craighead, Crittenden, Cross, Greene, Independence, Jackson, Lawrence, Mississippi, Poinsett, Randolph, Sharp, St. Francis, Woodruff

  • Phone: (501) 529-8522
  • Email:
  • Service counties: Calhoun, Clark, Columbia, Dallas, Garland, Hempstead, Hot Spring, Howard, Lafayette, Little River, Miller, Nevada, Ouachita, Pike, Saline, Sevier