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Arkansas Health & Wellness Provider Webinars

The Provider Webinars are designed to offer our providers and their office staff the opportunity to learn from subject matter experts and ask questions about topics and best practices. Registration is free and each webinar will be one hour in length. If interested in previous Ambetter specific webinars please visit Ambetter Webinars. If you have any questions please reach out to us at 1-800-294-3557.

Join Webinar

When a session is live, please click the button below to watch the presentation. If you are not able to hear audio from a computer, you can also call into the conference via phone:

Dial: 1.669.900.6833
Meeting ID: 812 869 114
Password: 707675

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Secure Provider Portal – Registration and Eligibility Webinar

Date/Time:  8/25/2020 - 3PM
                    9/3/2020 - 2PM

Line of Business: Ambetter and Allwell
Description: This course will provide step-by-step instructions on how to create an account, add multiple users, verify member eligibility and utilize additional features via the Secure Provider Portal. This webinar is recommended to staff who are responsible for creating an account and checking member eligibility through the Secure Provider Portal.

Secure Provider Portal – Claim Submission Webinar

Date/Time:  8/26/2020 - 10AM
                     10/6/2020 - 10AM

Line of Business: Ambetter and Allwell
Description: This course will provide step-by-step instructions on how to create and submit a claim. Attendees will also learn how to edit and correct a claims and submit batch files and much more. This webinar is recommended to staff who are responsible for the submission and correction of claims.

​2020 Quarter 3 Provider Webinar

Date/Time:  9/15/2020 - 10AM
                     9/22/2020 - 3PM

Line of Business: Ambetter and Allwell
Description: The webinar for this quarter will cover topics related to:

  • Updates involving telehealth and COVID-19
  • Authorizations
  • Best practices for provider inquiries
  • Clinical policy updates

Secure Provider Portal – Prior Authorization Webinar

Date/Time:  10/8/2020 - 10AM
                     10/14/2020 - 2PM

Line of Business: Ambetter and Allwell
Description: This course will provide step-by-step instructions on how to create and submit your prior authorizations via the Secure Provider Portal. This webinar is recommended to staff who request prior authorizations through Medical Management.

Available Online Webinar Sessions*
Please choose which webinar(s) you would like to attend. Registration ends one hour before the scheduled class time.
If you have a secure Provider Portal account, please register with the email address associated with your account.
What other topics would you like to see offered as webinars?

Disclaimer: This form will send your message to Arkansas Health and Wellness as an email. The email is not encrypted and is not transmitted in a secured format. By communicating with Arkansas Health and Wellness through email, you accept associated risks. Arkansas Health and Wellness does not accept responsibility or liability for any loss or damage arising from the use of email. To ensure the safety of your PHI, please send us a message through the Secure Member or Provider portal.

Previous Webinars

AHW Partnership For Quality Program (P4Q) Webinar
When:
June 2020
Summary: This course will provide information on the Partnership for Quality Program, which is a Provider Engagement Program for Primary Care Physicians.  This program will help to increase PCP visibility into members' existing medical conditions for better quality of care for chronic condition management and prevention. View the Partnership For Quality Program (P4Q) Webinar (PDF).

AHW Q2 Provider Updates
When: 
June 2020
Summary: The webinar for this quarter will cover topics related to 2nd Quarter Provider Updates; telehealth and virtual services; risk adjustments; secure portal and self service tools; resources and educational information. View the AHWQ2 Provider Updates (PDF).

AHW Q1 Provider Updates
When:
March 2020
Summary: This course will focus on updates, best practices and any changes for new and experienced providers, billers, coders and office staff. View the AHW Q1 Provider Updates (PDF).

AHW Q4 Provider Webinar
When: 
December 2019
Summary: This webinar will cover updates related to QualChoice; Laboratory & STAT list policy; Availity; Interpreta. View the AHW Q4 Provider Webinar (PDF)

AHW Q3 Provider Webinar
When: 
September 2019
Summary: This webinar will cover updates related to National Imaging Associates (NIA) Prior Authorization Guidelines, Provider Quality Metrics & Pay for Performance (P4P), Clinical and Payment Policy Updates. View the AHW Q3 Provider Webinar (PDF).

How To Register And Check Eligibility
When:
May 2019
Summary: This course will provide step-by-step instructions on how to create an account, add multiple users, verify member eligibility and utilize additional features via the Secure Provider Portal. This webinar is recommanded to staff who are responsible for creating an account and checking member eligibility through the Secure Provider Portal. View the How To Register And Check Eligibility (PDF).

Claim Submission And Corrections
When: 
May 2019
Summary: This course will provide step-by-step instructions on how to create and submit a claim.  Attendees will also learn how to edit and correct a claims and submit batch files and much more. This webinar is recommanded to staff who are responsible for the submission and correction of claims. View the Claim Submission And Corrections (PDF).

Prior Authorizations
When
: May 2019
Summary: This course will provide step-by-step instructions on how to create and submit your prior authorizations via the Secure Provider Portal. This webinar is recommanded to staff who request prior authorizations through Medical Management. View the Prior Authorizations (PDF).

Allwell Overview & Updates
When: 
February 19th, 2019
Summary: This presentation is intended to provide attendees with an Allwell overview and cover current updates. We will share best practices for claim submissions and tips to help you avoid claim denials and rejections. Other topics of interest include Secure Provider Portal, Prior Authorization, Provider Analytics, Tools, resources and much more. View the Allwell Overview & Updates (PDF).

Summer 2018 Provider Webinar
When: September 20th, 2018
Summary: In this webinar we will cover topics like Arkansas Total Care and PASSE Updates, HEDIS Measures, the process and timeline for appeals and grievances, Allwell Wellness visits and Codes, and our Opioid Policy. View the Summer 2018 Provider Webinar (PDF).

Spring 2018 Provider Webinar II
When
: June 21st, 2018
Summary: In this webinar we will cover topics related HEDIS gap closure, prior authorizations, My Health Pays program, and much more. View the Spring 2018 Provider Webinar II (PDF).

Spring 2018 Provider Webinar Series
When:
April 12, 2018
Summary: The webinar for this quarter will covered topics related to Allwell, Ambetter, New Policies, Out of Network Form Process (Ambetter), AR Works Changes, Ambetter/Allwell Rewards, and the Secure Provider Portal. View the Spring 2018 Provider Webinar (PDF).