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Arkansas Health & Wellness Provider Webinars

The Provider Webinars are designed to offer our providers and their office staff the opportunity to learn from subject matter experts and ask questions about topics and best practices. Registration is free, and each webinar will be one hour in length. If interested in previous webinars please email providers@arhealthwellness.com. If you have any questions please reach out to us at 1-800-294-3557.

Join Webinar

When a session is live, please click the button below to watch the presentation. If you are not able to hear audio from a computer, you can also call into the conference via phone:

Dial: 1.669.444.9171
Meeting ID: 931 0381 0226
Password: 759024

Join Video Conference

Cultural Competency Training

Date/Time: August 11, 2022 - 2 pm
                    September 13, 2022 - 10am

Description: The purpose of this webinar is to train providers how to service the member's health care needs in a culturally competent manner.

Ambetter New Provider Orientation

Date/Time: August 17, 2022 - 11 am

Description: This course will provide a virtual orientation for any new & existing providers. The following topics will be covered:

  • overview of Ambetter from Arkansas Health and Wellness
  • provider participation responsibilities
  • prior authorization guidelines
  • claims submission and billing tips
  • web tools and important contact information

Secure Provider Portal

Date/Time: August 23, 2022 - 2 pm

Description: This course will provide a detailed overview of the Secure Provider Portal and its features:

  • Registration and account setup
  • Member eligibility and patient listings
  • Health records and care gaps
  • Prior authorizations
  • Claim submission and status
  • Corrected claims and adjustments

Wellcare By Allwell New Provider Orientation

Date/Time: August 25, 2022 - 11 am

Description: This course will provide a virtual orientation for any new & existing providers. The following topics will be covered:

  • overview of Wellcare by Allwell
  • provider participation responsibilities
  • prior authorization guidelines
  • claims submission and billing tips
  • web tools and important contact information
Available Online Webinar Sessions*
Please choose which webinar(s) you would like to attend. Registration ends one hour before the scheduled class time.
Available Online Webinar Sessions*
Please choose which webinar(s) you would like to attend. Registration ends one hour before the scheduled class time.
If you have a secure Provider Portal account, please register with the email address associated with your account.
What other topics would you like to see offered as webinars?

Disclaimer: This form will send your message to Arkansas Health and Wellness as an email. The email is not encrypted and is not transmitted in a secured format. By communicating with Arkansas Health and Wellness through email, you accept associated risks. Arkansas Health and Wellness does not accept responsibility or liability for any loss or damage arising from the use of email. To ensure the safety of your PHI, please send us a message through the Secure Member or Provider portal.

2021 Q4 Provider Updates
When: December 2021
Summary: This webinar will provide an overview of updated clinical and payment policies, provider updates, the Allwell rebrand to Wellcare by Allwell, COVID-19 updates, OP BH coding, and CLIA reminders. View 2021 Q4 Provider Updates (PDF).

Q2 Provider Updates
When: March 2022
Summary:The first quarter provider webinar will focus on the Allwell rebranding to Wellcare by Allwell, clinical and payment policy changes, the Public Health Emergency extension, and more! Join us to stay up to date on Ambetter and Wellcare by Allwell information. PDF coming soon.

Wellcare By Allwell Provider Webinar
When: January 2022
Summary: This webinar will be a quick guide through how the name change from Allwell to Wellcare by Allwell will affect Providers currently in the Allwell network. View the Wellcare By Allwell Provider Webinar (PDF).

2022 Continuity Of Care Program Webinar
When: February 2022
Summary: Introduction to the 2022 Continuity of Care Provider Incentive Program. Program will provide information on how to access data via Secure Provider Portal to assess chronic conditions to earn incentives. 2022 Continuity Of Care Program Webinar (PDF)

Wellcare By Allwell Provider Webinar
When: November 2021
Summary: This webinar will be a quick guide through how the name change from Allwell to Wellcare by Allwell will affect Providers currently in the Allwell network. View the Wellcare By Allwell Provider Webinar (PDF).

Q3 Provider Updates
When: September 2021
Summary: This course will provide an overview of updated clinical and payment policies, provider updates, COVID-19 updates, OP BH Coding, and CLIA reminders. Q3 Provider Updates (PDF)

Office Manager Meeting (PDF)
When: September 2021
Summary: The purpose of this webinar is to have open dialogue with office managers on non-claim related materials, tools, events, and best practices. We also want to share important updates, changes and initiatives. View the Office Manager Meeding Webinar (PDF). 

Q2 Provider Updates
When: June 2021
Summary: This course will provide an overview of updated clinical and payment policies, provider updates, COVID-19 updates, and CLIA reminders.  View the Quarter 2 Provider Updates Webinar (PDF).

Quality Improvement For Providers (2021) – Quality Incentive Programs
When: April 2021
Summary: This course will provide valuable information and best practices for HEDIS in addition to revealing strategies for improving quality incentive program opportunities and performance. During this course we will also provide instruction on accessing your patient's quality care gaps via the Provider Portal. This webinar is recommended to Primary Care Physicians, Mid-Levels and supporting staff who are responsible for assisting with Quality of Care or HEDIS services, Provider Portal access, medical record requests and/or billing (coding).  View the Quality Improvement for Providers (2021) -- Quality Incentive Programs Webinar (PDF).

Q1 Provider Updates
When: March 2021
Summary: This course will provide an overview of updated clinical and payment policies, provider updates, COVID-19 updates, and CLIA reminders.  View the Quarter 1 Provider Updates Webinar (PDF).

Inpatient Clinical Documentation
When: March 2021
Summary: This training is designed for Arkansas Total Care and Ambetter from Arkansas Health & Wellness providers to support inpatient clinical documentation in the areas of medical necessity criteria (MNC), discharge planning and prevention of readmissions. View the Inpatient Clinical Documentation Webianr (PDF).

Secure Provider Portal
When: March 2021
Summary: This course will provide a detailed overview of the Secure Provider Portal and the features, including registration and account setup, member eligibility and patient listings, health records and care gaps, prior authorizations, claim submission and status, and corrected claims and adjustments.  View the Secure Provider Portal Webinar (PDF).

2021 Continuity Of Care Webinars
When: Feb 2021
Summary: The purpose of this webinar to inform providers about the 2021 Continuity of Care provider incentive program.  View the 2021 Continuity of Care Webinar (PDF).

Ambetter New Provider Orientation
When: Feb 2021
Summary: This course will provide a virtual orientation for any new & existing providers. The following topics will be covered overview of Ambetter from Arkansas Health and Wellness; provider participation responsibilities; prior authorization guidelines; claims submission and billing tips; web tools and important contact information.  View the Ambetter New Provider Orientation Webinar (PDF).

Cultural Competency And Disability Sensitivity Training
When: December 2020
Summary: The purpose of this webinar is to train providers how to service the member's health care needs in a culturally competent manner. View the Cultural Competency And Disability Sensitivity Training (PDF).

Q4 Provider Updates
When: December 2020
Summary: This course will focus on updates, best practices and any changes. View the Q4 Provider Updates (PDF)

HEDIS 101 For Providers (2020) – Improving Quality Of Care
When: November 2020
Summary: This course will provide valuable information and best practices for understanding the Healthcare Effectiveness Data and Information Set. During the course, you will learn about the HEDIS timeline and your role in HEDIS, review the latest updates from NCQA regarding 2020-2021 HEDIS measures and updated telehealth opportunities, and provide instruction on accessing your patient's quality care gaps via the Provider Portal. This webinar is recommended for Primary Care Physicians, mid-levels and staff who are responsible for assisting with Quality of Care or HEDIS services, Provider Portal access, medical record requests and/or billing (coding). View HEDIS 101 For Providers (2020) – Improving Quality Of Care (PDF).

Cultural Competency And Disability Sensitivity Training
When: November 2020
Summary: The purpose of this webinar is to train providers how to service the member's health care needs in a culturally competent manner. View Cultural Competency And Disability Sensitivity Training (PDF).

​Secure Provider Portal – Prior Authorization Webinar
When: October 2020
Summary: This course will provide step-by-step instructions on how to create and submit your prior authorizations via the Secure Provider Portal. This webinar is recommended to staff who request prior authorizations through Medical Management.

2020 Quarter 3 Provider Webinar
When: September 2020
Summary: The webinar for this quarter will cover topics related to updates involving telehealth and COVID-19; authorizations; best practices for provider inquiries; clinical policy updates. View ​2020 Quarter 3 Provider Webinar (PDF).

Secure Provider Portal – Registration And Eligibility Webinar
When: August 2020
Summary: This course will provide step-by-step instructions on how to create an account, add multiple users, verify member eligibility and utilize additional features via the Secure Provider Portal. This webinar is recommended to staff who are responsible for creating an account and checking member eligibility through the Secure Provider Portal. View Registration And Eligibility Webinar (PDF).

Secure Provider Portal – Claim Submission Webinar
When: August 2020
Summary: This course will provide step-by-step instructions on how to create and submit a claim. Attendees will also learn how to edit and correct a claims and submit batch files and much more. This webinar is recommended to staff who are responsible for the submission and correction of claims. View Claim Submission Webinar (PDF).

AHW Partnership For Quality Program (P4Q) Webinar
When: June 2020
Summary: This course will provide information on the Partnership for Quality Program, which is a Provider Engagement Program for Primary Care Physicians.  This program will help to increase PCP visibility into members' existing medical conditions for better quality of care for chronic condition management and prevention. View the Partnership For Quality Program (P4Q) Webinar (PDF).

AHW Q2 Provider Updates
When: June 2020
Summary: The webinar for this quarter will cover topics related to 2nd Quarter Provider Updates; telehealth and virtual services; risk adjustments; secure portal and self service tools; resources and educational information. View the AHWQ2 Provider Updates (PDF).

AHW Q1 Provider Updates
When: March 2020
Summary: This course will focus on updates, best practices and any changes for new and experienced providers, billers, coders and office staff. View the AHW Q1 Provider Updates (PDF).

AHW Q4 Provider Webinar
When: December 2019
Summary: This webinar will cover updates related to QualChoice; Laboratory & STAT list policy; Availity; Interpreta. View the AHW Q4 Provider Webinar (PDF)

AHW Q3 Provider Webinar
When: September 2019
Summary: This webinar will cover updates related to National Imaging Associates (NIA) Prior Authorization Guidelines, Provider Quality Metrics & Pay for Performance (P4P), Clinical and Payment Policy Updates. View the AHW Q3 Provider Webinar (PDF).

How To Register And Check Eligibility
When: May 2019
Summary: This course will provide step-by-step instructions on how to create an account, add multiple users, verify member eligibility and utilize additional features via the Secure Provider Portal. This webinar is recommanded to staff who are responsible for creating an account and checking member eligibility through the Secure Provider Portal. View the How To Register And Check Eligibility (PDF).

Claim Submission And Corrections
When: May 2019
Summary: This course will provide step-by-step instructions on how to create and submit a claim.  Attendees will also learn how to edit and correct a claims and submit batch files and much more. This webinar is recommanded to staff who are responsible for the submission and correction of claims. View the Claim Submission And Corrections (PDF).

Prior Authorizations
When: May 2019
Summary: This course will provide step-by-step instructions on how to create and submit your prior authorizations via the Secure Provider Portal. This webinar is recommanded to staff who request prior authorizations through Medical Management. View the Prior Authorizations (PDF).

Allwell Overview & Updates
When: February 19th, 2019
Summary: This presentation is intended to provide attendees with an Allwell overview and cover current updates. We will share best practices for claim submissions and tips to help you avoid claim denials and rejections. Other topics of interest include Secure Provider Portal, Prior Authorization, Provider Analytics, Tools, resources and much more. View the Allwell Overview & Updates (PDF).

Summer 2018 Provider Webinar
When: September 20th, 2018
Summary: In this webinar we will cover topics like Arkansas Total Care and PASSE Updates, HEDIS Measures, the process and timeline for appeals and grievances, Allwell Wellness visits and Codes, and our Opioid Policy. View the Summer 2018 Provider Webinar (PDF).

Spring 2018 Provider Webinar II
When: June 21st, 2018
Summary: In this webinar we will cover topics related HEDIS gap closure, prior authorizations, My Health Pays program, and much more. View the Spring 2018 Provider Webinar II (PDF).

Spring 2018 Provider Webinar Series
When: April 12, 2018
Summary: The webinar for this quarter will covered topics related to Allwell, Ambetter, New Policies, Out of Network Form Process (Ambetter), AR Works Changes, Ambetter/Allwell Rewards, and the Secure Provider Portal. View the Spring 2018 Provider Webinar (PDF).