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Special Needs Plan Model of Care Self-Study Program

Date: 06/29/23

The Centers for Medicare & Medicaid Services (CMS) requires health plans to provide annual education and training on Wellcare by Allwell’s Model of Care to providers who treat our Special Needs Plan (SNP) members. This applies to our Dual Eligible Special Needs Plan (D-SNP) members, who are eligible for both Medicare and Medicaid, and our Chronic Condition Special Needs Plan (C-SNP) members, who have one or more qualifying conditions.

As stated in the Provider Manual, all providers who treat SNP members must complete Wellcare by Allwell’s Model of Care training. The annually updated training is available for download and self-study on the Provider Training page.

For additional information on how to work with our health plan to manage SNP members, please visit Arkansas’ provider page at This site has links to the Provider Manual, quick reference guides, clinical practice guidelines, and more.

Thank you for your continued partnership in helping Arkansas live better. If you have any questions or concerns, please contact our Provider Services team at 1-855-565-9518 (TTY: 711) or